Support & Contact
How can we help?
Uncovered a flight path bug, a layout anomaly, or want to submit customized balance suggestions? Let us know — we usually reply within 24 to 48 hours.
Email support
Email is the fastest way to reach a human. Please include your iOS version and (if relevant) which aircraft model or screen the issue is on.
lebenindeu@proton.meFrequently asked questions
How do I earn money when I'm not playing?
All flights continue running autonomously in real-time even when the app is shut down. Upon re-opening, the simulation replays elapsed time and issues accumulated revenue—up to a maximum threshold of 12 hours of offline progress. An active web connection is not required.
How do I unlock new airports?
Every time you level up, you earn stars. Spend stars on the World page to unlock new regions — US states, Canadian provinces, European countries, and South American destinations. Each region adds its airports to your route planner.
Do I need an internet connection to play?
No. All simulation physics, economy math, and time progression calculations process entirely on your local sandbox. You will only require internet connection elements to download updates and compile localized advertisements. Schedulers operate flawlessly during Airplane Mode.
Why does my plane's mechanical condition decrease?
Every completed flight leg incurs structural fatigue. When mechanical wear falls to 0%, the hull is safely grounded and halts earnings until manual repairs are scheduled in the Hangar tab. Plan maintenance downtime strategically to minimize operating loss.
What does leveling up do?
Each level-up unlocks access to higher-tier aircraft (the A-380 flagship unlocks at level 24), awards a cash bonus, and grants stars you can spend to unlock new regions on the World page.
Can I transfer progress between devices?
In the current stable version, game save assets reside exclusively inside local device sandbox allocations. Secure iCloud synchronization solutions are active on our immediate product roadmap for future releases.